Return & Refund Policy

At Eden Pharma, customer satisfaction is important to us. If you receive a damaged, incorrect, or tampered product, you may request a return, exchange, or refund according to the policy below.

Returns & Exchanges

Products may be returned or exchanged within 10 days of purchase, subject to review and approval.

Returns or exchanges are accepted if:

1. The wrong product was delivered.

2. The product was damaged during delivery.

3. The product appears opened or tampered with.

4. The product is unused, unopened, and in its original packaging.

Refunds

Once we receive and review the returned product, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed through the available payment method or as guided by our support team.

Products Purchased from Other Stores

If you purchased Eden Pharma products from a pharmacy, retailer, distributor, or any third-party website, please contact the same seller for return, exchange, or refund requests.

Eden Pharma can only process returns for products purchased directly from edenpharma.pk.

How to Request a Return

To request a return, exchange, or refund, please contact us with your order details and clear pictures of the product and packaging.